Refund and Returns Policy

Introduction

At Shree Narayan Computers & Education Center, we strive to provide high-quality educational services and products. Our refund and returns policy ensures transparency and fairness in all transactions. Please read the following policy carefully before making any purchases.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• If a student enrolls in a course and requests a refund within 7 days of enrollment.
• If the course material is incomplete or contains significant errors.
• If technical issues prevent access to online courses and cannot be resolved within a reasonable time.
• If the purchased software or study materials are found to be defective.

Refund requests made after 7 days from the date of enrollment or purchase will not be entertained unless there are exceptional circumstances.

2. Non-Refundable Items

Certain items and services are non-refundable, including:

• Registration fees for any course.
• Exam fees and certification charges.
• Digital materials (e-books, PDFs, video lectures) once accessed or downloaded.
• Customized training sessions or workshops.
• Any software or license keys once issued.

3. Course Cancellation & Refund Process

If you wish to cancel your course enrollment and request a refund, follow these steps:

1. Send a written request to our support team at support@sncec.in with your name, course details, and reason for the refund request.
2. Our team will review the request and respond within 5-7 business days.
3. If approved, the refund will be processed within 10-15 business days via the original payment method.

4. Refund for Hardware & Study Materials

For hardware (such as laptops, accessories) or physical study materials:

• The item must be unused and in its original packaging.
• A return request must be initiated within 7 days of purchase.
• The buyer must bear the return shipping costs unless the product is defective.
• Refunds for physical materials will be issued once we receive and inspect the returned item.

5. Late or Missing Refunds

If you have not received a refund after approval:

• Check your bank account again.
• Contact your credit card company or bank, as processing time may vary.
• If you still have issues, contact us at support@sncec.in.

6. Course Transfers & Adjustments

Instead of refunds, we may allow students to:

• Transfer their enrollment to another course of equal or lesser value.
• Postpone their course start date without additional charges.
• Receive a partial credit for future enrollments.

7. Policy Changes

Shree Narayan Computers & Education Center reserves the right to update this policy at any time. Any changes will be posted on our website.

For further inquiries, please contact us at Shyam Nagar Punjab Pura, Etah 207001,
Uttar Pradesh, India.
Phone 1 : 7017275424
Phone 2 : 9027762940
Email : info@sncec.in
Website : www.sncec.in

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